FAQ
What is your refund and returns policy?
We do not offer returns or refunds. Please choose wisely upon purchasing & fully read the product description for all product information.
Reach out to hello@kelseydesignco.com if you are looking for more videos or photos than what is provided on each product page.
Shipping charges are non-refundable.
*Please note: USPS, UPS, & FedEx are experiencing delays that are out of our control.
Buyer will be responsible for any unexpected import duties or charges upon delivery.
Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
Where do you ship from?
All products are shipped from New York, USA. Please allow up to 5 business days for your order to be shipped.
Need the item sooner? Email hello@kelseydesignco.com
I live outside of the United States. Can I still buy your artwork?
Yes! For international shipments, e-mail us at hello@kelseydesignco.com for your own personal quote! We will get back to you within 24-48 business hours. Buyer will be responsible for any unexpected import duties or charges upon delivery.
What do I do if my purchase arrives damaged?
If your purchase arrives and has endured damage during shipping, please email hello@kelseydesignco.com. All packages are insured upon shipment.
In your email, please include the following:
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Order Number
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Attached photos of the package prior to opening
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Photos of the damage to your purchase
I'm local to the NYC/Tri-State area and want to arrange a pickup order. How do I go about doing so?
If you are local to the NYC/Tri-State area and would like to arrange a time to collect your purchase, please contact hello@kelseydesignco.com. A 10% discount will be provided for all pickup orders on original art. A custom code will be made for you to enter at checkout. Pickup orders for custom commissions will not include shipping costs in your quote.
What is your general pricing on custom commissions?
It is primarily dependent on the size of the canvas and the shipping location. Prices generally range from $200 for smaller paintings and $1500+ for extra large paintings. Inquire through here to get your custom quote!
What products do you use for your paintings?
All original artwork is on gallery wrapped cotton canvas. Each piece is made with acrylics, molding pastes, and/or gels and sealed with UV-protective varnish. See each product description for specific details. Check out Kelsey Design Co.'s Amazon store for studio essentials.
How do I care for my artwork?
Use a clean, dry, soft cloth (microfiber is great), a soft paintbrush, or an unused duster to gently wipe away any dust from the artwork. Keep out of harsh, direct light and extremely humid temperatures. Do not place anything up against the painting, as it could damage your artwork. Use a clean, dry microfiber towel to wipe away dust from frames.
How do I store my artwork?
When storing your painting, use glassine paper to prevent the artwork from sticking, plastic wrap to keep moisture out, and bubble wrap to prevent damage. Save all materials used during shipment, or grab them from your local craft and office supply store.
How do I hang my artwork?
We recommend using any canvas hanging kit from your local hardware store. We recommend using cleats for extra large canvases, or canvas grips for smaller canvases. You may also hang your artwork with nails/screws if desired.
All framed pieces will come with hanging hardware and directions if you wish to hang your artwork.
I want to buy a gift card. How do I go about purchasing?
I'm interested in preserving my wedding bouquet or other flowers. How do I go about booking?
Kelsey Design Co. is only accepting bouquet preservations in the Hudson Valley, NY or North Jersey area. They will need to be dropped off the next day or two days after your event. This is in order to get the freshest possible blooms to dry. The fresher the flowers, the better the coloring and outcome of the preservation process. I do not accept flowers shipped overnight at the moment. Email hello@kelseydesignco.com or inquire through our contact form for more details.
Each frame starts at $350.00 USD + shipping.
*Please note, all frames from 2024 on will be a custom oak wood frame with a matte clear finish. White frames are no longer available.
